RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If an event, course or service is cancelled for what ever reason, you will be given the opportunity to rebook another date for an event, course or service of the same value.  Customers will not be eligible for a refund, only a change of date.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@jennaunwinspmu.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@skincology.co.uk

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Once and email has been received a shipping address will be assigned for you to return the product ,

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns Procedure Million Dollar Facial

All issues should be raised by emailing hello@milliondollarfacial.com

• If the item is incorrect vs the original order placed. The order number and customer name will be needed from the customer. If it is one item that has been picked incorrectly vs the original order, we are to send the replacement at our cost.
• If the mistake is more than 1 item, we will arrange collection of the incorrect items and dispatch the correct items at our cost.
• If the customer has ordered incorrectly and wishes to return at their expense for a refund, they must do this and put a note in with the item/s stating the original order number and their full name and address. Only items received in original selling condition, not opened, used or damaged will be refunded. The customer is to order the correct items through the website.
• Damaged items must be reported straight away to us, we will need to see a picture of the outer box damage and details and photos of any internal damage made. If damage has been caused by the external box being damaged, we will need to raise a dispute with the courier. If internal leakages or insufficient protection packaging, we must replace the items for the customer.
• Faulty items, please raise the issue with us immediately. We will raise the fault with the manufacturer. If the fault relates to the air pump which are used in many of our items, youmust follow guidance from the manufacturer. Turn the item upside down and pump the item to release an air bubble which may have formed. Continue to pump until the air is released. This is more common in the colder months. Should this continue or not solve the issue please let us know